We are BrandComms

Careers

• Senior Account Manager London, United Kingdom

  Brand Communications is an integrated marketing communication business. We help our clients
  by making them unique in their markets, and uniquely valuable to customers and shareholders. We
  have open airy offices in the City and work with exciting global and multi-cultural clients who are
  blazing a trail in their fields.

  Overall Purpose of the role

  This role is very important to the overall success of the business. You will take responsibility on a
  day-to-day basis for contracted account work from client briefing and strategic development,
  through to creative briefing and delivery. You will be taking detailed and extensive briefs which
  communicate clearly the client wishes, guiding the client in their brief and adding value where
  possible. You will then ensure this is shared clearly and helpfully to the design team so they can
  fulfill their part of the process and liaise closely with them through the design and delivery phase so
  you can manage client expectations and project manage the output.
  This role reports to the Senior Account Director.

  Responsibilities

  Client understanding

  • Understand the client’s work and business in-depth
  • Have a clear overall picture at all time of everything being working on for each of your
    clients
  • Add value to the marketing outcomes by supporting and guiding the client through the
    briefing phase.
  • Build a good lasting relationship with the client where the client sees you as a trusted
    advisor and values your opinion and help
  • Enable the designer’s work through strong understanding and communication of the client’s
    need and opportunity
  • Manage the client effectively so there are not a significant number of changes to projects
    once past the initial briefing stage

  Project management

  • Direct and organise a large number of pieces of client work at any time – multi-task
  • Ensure studio sign-off is adhered to and time-scales are met
  • Manage the client budget for each individual piece of work
  • Come up with ways of improving the process to develop the client relationship further
    Internal Relationships
  • Managing any junior account team members, ensuring your Senior Account Director is
    aware at all time of issues and particular successes in your clients.
  • Work closely with your team members working on the same client base to ensure parity of
    activity and information sharing.
  • Work closely with members of the studio to ensure they are well-briefed and can deliver
    what is required by the client. Ensure they have all the information they need.
  • Work internally in a pleasant calm manner holding others to account for your client whilst
    not making unreasonable demands – work as a team player across the whole business.
  • Ensure you are clear who all the client account stakeholders are and work hard to keep
    them informed all of the time

  Person Specification

  Essential

  • Good experience of managing a client account with a range of different stakeholders
  • Experience of working on financial or corporate accounts
  • Experience of working in an agency
  • Ability to write a good detailed brief for the design team and project manage this brief
    through to completion
  • Demonstrably able to manage clients at a tactical day-to-day level
  • Strong diplomacy skills with a clear sense of confidentiality and sensitivity boundaries
  • Strong communicator
  • Capacity to multi-task moving from project to project with ease
  • Able to use systems and processes to good effect. Evidence of the capacity to comply with
    system requirements.

  Desirable

  • Experience of working on a global account in Africa or some African countries
  • French speaker

  APPLY NOW
• Account Manager London, United Kingdom

  Brand Communications is an integrated marketing communication business. We help our
  clients by making them unique in their markets, and uniquely valuable to customers and
  shareholders. We have open airy offices in the City and work with exciting global and
  multi-cultural clients who are blazing a trail in their fields.

  Overall Purpose of the role

  This role is very important to the overall success of the business. You will take
  responsibility on a day to day basis for contracted account work in your individual client
  base ensuring that this is delivered on time, to budget to the delight of the client. You will
  be taking detailed and extensive briefs which communicate clearly the client wishes,
  guiding the client in their brief and adding value where possible. You will then ensure this
  is shared clearly and helpfully to the design team so they can fulfill their part of the process
  and liaise closely with them through the design and delivery phase so you can manage
  client expectations and project manage the output.

  This role reports to the Client Services Director

  Responsibilities

  Client understanding

  • Understand the client’s work and business in-depth
  • Have a clear overall picture at all time of everything being working on for each of
    your clients
  • Add value to the marketing outcomes by supporting and guiding the client through
    the briefing phase.
  • Build a good lasting relationship with the client where the client sees you as a
    trusted advisor and values your opinion and help
  • Enable the designer’s work through strong understanding and communication of the
    client’s need and opportunity
  • Manage the client effectively so there are not a significant number of changes to
    projects once past the initial briefing stage

  Project management

  • Direct and organize a large number of pieces of client work at any time – multi-task
  • Ensure studio sign-off is adhered to and time-scales are met
  • Manage the client budget for each individual piece of work
  • Come up with ways of improving the process to develop the client relationship
    further

  Internal Relationships

  • Work as part of the account team, ensuring your Client Relations Director is aware
    at all time of issues and particular successes in your clients. Work closely with other
    team members working on the same client base to ensure parity of activity and
    information sharing.
  • Work closely with members of the studio to ensure they are well-briefed and can
    deliver what is required by the client. Ensure they have all the information they
    need.
  • Work internally in a pleasant calm manner holding others to account for your client
    whilst not making unreasonable demands – work as a team player across the whole
    business.
  • Ensure you are clear who all the client account stakeholders are and work hard to
    keep them informed all of the time

  Person Specification

  Essential

  • Good experience of managing a client account with a range of different
    stakeholders
  • Ability to write a good detailed brief for the design team and project manage this
    brief through to completion,
  • Demonstrably able to manage clients at a tactical day to day level
  • Strong diplomacy skills with a clear sense of confidentiality and sensitivity boundaries
  • Strong communicator
  • Capacity to multi-task moving from project to project with ease
  • Able to use systems and processes to good effect. Evidence of the capacity to
    comply with system requirements.

  Desirable

  • Experience of working on a global account in Africa or some African countries
  • French speaker for the French speaking accounts

  APPLY NOW